In-Service Help / Tips For Home Health Aides
The office has access to all Usernames & Passwords. Call the office if you need assistance with this.
The office can switch your courses from Spanish to English or vice versa, if they incorrectly assigned at setup.
Use a PC / Desktop for the easiest access.
If you want to use a mobile device, you must download the app.
The website will glitch on the mobile device if you are not on the mobile app.
HCP Training
If you are having App issues, Course loading issues, Test Submission Issues, Connection Issues. We Cannot Assist.
On every page when you are logged in, there is a SUPPORT ANNOUNCEMENT on the top banner. If it isn't visible. The information is copied below.
Contact Support for any Course Issues
If you run into any course or platform issues please contact support:
Phone: 877-307-8573
Email: help@homecarepulse.com
Support hours are Mon-Fri 8am to 7pm EST.